Jiffy Lube® Recognized for Superior Training Program, Dedication to Employee Development

Media Contacts:
Jennifer Friedmann, 713-546-6272 jennifer.friedmann@shell.com

Service Center Employees Earn College Credit, Gain Recognition for Jiffy Lube Commitment to Quality Service

HOUSTON, February 7, 2012 — Jiffy Lube®, the nation’s leading fast lube company, has been recognized for its Jiffy Lube University (JLU) training program and outstanding commitment to employee training and development. Already the only quick-lube training program to earn distinction as an Automotive Service Excellence (ASE) Training Provider, Jiffy Lube has now received recognition from both the American Council on Education (ACE) and the American Society for Training & Development (ASTD).

The ACE evaluation identified JLU as a nationally-recognized training program worthy of college credit – placing Jiffy Lube among the ranks of Starbucks and McDonalds as the only franchise organizations to achieve this honor. Now, Jiffy Lube service center employees will gain even more value from JLU by receiving up to seven hours of college credit for completing various courses, including technical and management training.

To close out 2011, Jiffy Lube International, along with Shell Oil Company, also won the first place ranking in the American Society for Training & Development’s (ASTD) BEST Awards. The ASTD BEST Awards is the training industry’s most rigorous and coveted recognition, acknowledging global organizations that demonstrate enterprise-wide success through employee learning and development. The award recognizes that both Jiffy Lube and Shell have excelled in creating an innovative and vibrant learning culture.

“We are honored to receive these recognitions for our comprehensive training curriculum,” said Stu Crum, president of Jiffy Lube International. “Our nearly 2,000 locations remain committed to employing knowledgeable, highly-qualified technicians who provide excellent service to every customer. I am confident our efforts will continue to set us apart from the industry.”

A mandatory program for all service center employees, Jiffy Lube University combines state-of-the-art computer-based instruction, supervised on-the-job training and proficiency testing to ensure Jiffy Lube technicians are equipped with the skills to provide quality service to customers and their vehicles. All training is tracked on the JLU learning management system where more than one million hours of training are recorded each year. These industry accolades honor the Jiffy Lube commitment to superior training programs and dedication to delivering quality service experiences.

To find a Jiffy Lube in your area, please visitLocations.JiffyLube.com. Drivers can also visitJiffyLube.com to findoil change coupons and promotions,Jiffy Lube news articles,community involvement programs and events,franchise information andemployment opportunities.

About Jiffy Lube®
Jiffy Lube International Inc. (“Jiffy Lube”), with nearly 2,000 franchised service centers in North America, serves approximately 24 million customers each year. Jiffy Lube pioneered the fast oil change industry in 1979 by establishing the first drive-through service bay, providing customers with fast, professional service for their vehicles. Headquartered in Houston, Jiffy Lube is a wholly owned, indirect subsidiary of Shell Oil Company. Visitwww.JiffyLube.com to learn more about Jiffy Lube and vehicle care.

Royal Dutch Shell plc
Royal Dutch Shell plc is incorporated in England and Wales, has its headquarters in The Hague and is listed on the London, Amsterdam, and New York stock exchanges. Shell companies have operations in more than 100 countries with businesses including oil and gas exploration and production; production and marketing of Liquefied Natural Gas and Gas to Liquids; manufacturing, marketing and shipping of oil products and chemicals and renewable energy projects including wind and solar power. For further information, visitwww.shell.com.

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