Media Contacts:Jennifer Friedmann, 713-546-6272 firstname.lastname@example.org
Service Center Employees Earn College Credit, Gain Recognition for Jiffy Lube Commitment to Quality Service
HOUSTON, February 7, 2012 — Jiffy Lube®, the nation’s leading fast lube company, has been recognized for its Jiffy Lube University (JLU) training program and outstanding commitment to employee training and development. Already the only quick-lube training program to earn distinction as an Automotive Service Excellence (ASE) Training Provider, Jiffy Lube has now received recognition from both the American Council on Education (ACE) and the American Society for Training & Development (ASTD).
The ACE evaluation identified JLU as a nationally-recognized training program worthy of college credit – placing Jiffy Lube among the ranks of Starbucks and McDonalds as the only franchise organizations to achieve this honor. Now, Jiffy Lube service center employees will gain even more value from JLU by receiving up to seven hours of college credit for completing various courses, including technical and management training.
To close out 2011, Jiffy Lube International, along with Shell Oil Company, also won the first place ranking in the American Society for Training & Development’s (ASTD) BEST Awards. The ASTD BEST Awards is the training industry’s most rigorous and coveted recognition, acknowledging global organizations that demonstrate enterprise-wide success through employee learning and development. The award recognizes that both Jiffy Lube and Shell have excelled in creating an innovative and vibrant learning culture.
“We are honored to receive these recognitions for our comprehensive training curriculum,” said Stu Crum, president of Jiffy Lube International. “Our nearly 2,000 locations remain committed to employing knowledgeable, highly-qualified technicians who provide excellent service to every customer. I am confident our efforts will continue to set us apart from the industry.”
A mandatory program for all service center employees, Jiffy Lube University combines state-of-the-art computer-based instruction, supervised on-the-job training and proficiency testing to ensure Jiffy Lube technicians are equipped with the skills to provide quality service to customers and their vehicles. All training is tracked on the JLU learning management system where more than one million hours of training are recorded each year. These industry accolades honor the Jiffy Lube commitment to superior training programs and dedication to delivering quality service experiences.
To find a Jiffy Lube in your area, please visitLocations.JiffyLube.com. Drivers can also visitJiffyLube.com to findoil change coupons and promotions,Jiffy Lube news articles,community involvement programs and events,franchise information andemployment opportunities.
About Jiffy Lube®
Jiffy Lube International Inc. (“Jiffy Lube”), with nearly 2,000 franchised service centers in North America, serves approximately 24 million customers each year. Jiffy Lube pioneered the fast oil change industry in 1979 by establishing the first drive-through service bay, providing customers with fast, professional service for their vehicles. Headquartered in Houston, Jiffy Lube is a wholly owned, indirect subsidiary of Shell Oil Company. Visitwww.JiffyLube.com to learn more about Jiffy Lube and vehicle care.
Royal Dutch Shell plc
Royal Dutch Shell plc is incorporated in England and Wales, has its headquarters in The Hague and is listed on the London, Amsterdam, and New York stock exchanges. Shell companies have operations in more than 100 countries with businesses including oil and gas exploration and production; production and marketing of Liquefied Natural Gas and Gas to Liquids; manufacturing, marketing and shipping of oil products and chemicals and renewable energy projects including wind and solar power. For further information, visitwww.shell.com.
The companies in which Royal Dutch Shell plc directly and indirectly owns investments are separate entities. In this press release “Shell”, “Shell group” and “Royal Dutch Shell” are sometimes used for convenience where references are made to Royal Dutch Shell plc and its subsidiaries in general. Likewise, the words “we”, “us” and “our” are also used to refer to subsidiaries in general or to those who work for them. These expressions are also used where no useful purpose is served by identifying the particular company or companies. ‘‘Subsidiaries’’, “Shell subsidiaries” and “Shell companies” as used in this press release refer to companies in which Royal Dutch Shell either directly or indirectly has control, by having either a majority of the voting rights or the right to exercise a controlling influence. The companies in which Shell has significant influence but not control are referred to as “associated companies” or “associates” and companies in which Shell has joint control are referred to as “jointly controlled entities”. In this press release, associates and jointly controlled entities are also referred to as “equity-accounted investments”. The term “Shell interest” is used for convenience to indicate the direct and/or indirect (for example, through our 34% shareholding in Woodside Petroleum Ltd.) ownership interest held by Shell in a venture, partnership or company, after exclusion of all third-party interest.
This press release contains forward-looking statements concerning the financial condition, results of operations and businesses of Royal Dutch Shell. All statements other than statements of historical fact are, or may be deemed to be, forward-looking statements. Forward-looking statements are statements of future expectations that are based on management’s current expectations and assumptions and involve known and unknown risks and uncertainties that could cause actual results, performance or events to differ materially from those expressed or implied in these statements. Forward-looking statements include, among other things, statements concerning the potential exposure of Royal Dutch Shell to market risks and statements expressing management’s expectations, beliefs, estimates, forecasts, projections and assumptions. These forward-looking statements are identified by their use of terms and phrases such as ‘‘anticipate’’, ‘‘believe’’, ‘‘could’’, ‘‘estimate’’, ‘‘expect’’, ‘‘intend’’, ‘‘may’’, ‘‘plan’’, ‘‘objectives’’, ‘‘outlook’’, ‘‘probably’’, ‘‘project’’, ‘‘will’’, ‘‘seek’’, ‘‘target’’, ‘‘risks’’, ‘‘goals’’, ‘‘should’’ and similar terms and phrases. There are a number of factors that could affect the future operations of Royal Dutch Shell and could cause those results to differ materially from those expressed in the forward-looking statements included in this press release, including (without limitation): (a) price fluctuations in crude oil and natural gas; (b) changes in demand for the Group’s products; (c) currency fluctuations; (d) drilling and production results; (e) reserve estimates; (f) loss of market share and industry competition; (g) environmental and physical risks; (h) risks associated with the identification of suitable potential acquisition properties and targets, and successful negotiation and completion of such transactions; (i) the risk of doing business in developing countries and countries subject to international sanctions; (j) legislative, fiscal and regulatory developments including potential litigation and regulatory effects arising from recategorisation of reserves; (k) economic and financial market conditions in various countries and regions; (l) political risks, including the risks of expropriation and renegotiation of the terms of contracts with governmental entities, delays or advancements in the approval of projects and delays in the reimbursement for shared costs; and (m) changes in trading conditions. All forward-looking statements contained in this press release are expressly qualified in their entirety by the cautionary statements contained or referred to in this section. Readers should not place undue reliance on forward-looking statements. Additional factors that may affect future results are contained in Royal Dutch Shell’s 20-F for the year ended December 31, 2008 (available atwww.shell.com/investor andwww.sec.gov). These factors also should be considered by the reader. Each forward-looking statement speaks only as of the date of this press release, February 7, 2012. Neither Royal Dutch Shell nor any of its subsidiaries undertake any obligation to publicly update or revise any forward-looking statement as a result of new information, future events or other information. In light of these risks, results could differ materially from those stated, implied or inferred from the forward-looking statements contained in this press release. The United States Securities and Exchange Commission (SEC) permits oil and gas companies, in their filings with the SEC, to disclose only proved reserves that a company has demonstrated by actual production or conclusive formation tests to be economically and legally producible under existing economic and operating conditions. We use certain terms in this press release that SEC's guidelines strictly prohibit us from including in filings with the SEC. U.S. Investors are urged to consider closely the disclosure in our Form 20-F, File No 1-32575, available on the SEC websitewww.sec.gov. You can also obtain these forms from the SEC by calling 1-800-SEC-0330.